Digital Services Act (DSA)

Welcome to our page providing essential information on the European Parliament and Council Regulation (EU) 2022/2065 dated October 19th, 2022, concerning the establishment of a Single Market for Digital Services, commonly referred to as the “Digital Services Act” or “DSA.”

ACTIVE USER STATISTICS

As outlined in Article 24.2 of the DSA, online platforms are mandated to disclose data regarding the average monthly active users within the European Union. This calculation is based on the monthly average of users who have engaged with the platform at least once in the past six months. For the latest report, please refer to the link provided.

CONTACT INFORMATION FOR MEMBER STATE AUTHORITIES, EUROPEAN COMMISSION, EUROPEAN DIGITAL SERVICES BOARD, AND USERS OF OUR INTERMEDIATION SERVICES

Per Articles 11 and 12 of the DSA, our designated point of contact for general notifications under this regulation is:

Email: team@acelerun.com

Through this contact point, authorities of the Member States, the European Commission, the European Digital Services Board, and any user of our services can reach out to us.

Communication may be conducted in English or Spanish. However, in cases where another language is used, we will strive to respond accordingly; otherwise, responses will default to English.

ILLEGAL CONTENT REPORTING

As per Articles 16 and 22 of the DSA, governmental representatives, trusted reporters, and users can utilize the following email address, team@acelerun.com, to report illegal content.

Distinct from the general point of contact, this reporting avenue enables the reporting of specific illegal content. The form includes a dropdown menu listing various reasons for reporting, such as copyright infringement or hate speech. Additionally, it requires the URL of the content and allows space for detailing the reasons and providing evidence of its illegality. Insufficient information may lead to the denial of the report.

Reports can be anonymous or include an email address. Acknowledgment of receipt and subsequent updates regarding the report’s status will be provided if legally permissible.

Trusted reporters must indicate their status and provide their official email address. By doing so, they certify their legal authority to make the report.

APPEALING RESOLUTIONS: INTERNAL COMPLAINTS SYSTEM

Article 20 of the DSA mandates the provision of an internal complaints management system for users to appeal resolutions. Appeals can be submitted to team@acelerun.com.

Grounds for appeal include withdrawal, blocking, or restriction of access to content deemed illegal, suspension of user accounts, or termination of monetization capabilities.

Appeals must include sufficient information and evidence for proper reconsideration. If substantiated, resolutions may be reversed; otherwise, appeals may be denied. Appeals should be lodged within six months of receiving the initial resolution.

Users also have the option to select certified extrajudicial resolution bodies or pursue judicial recourse in the relevant Member State.

TRANSPARENCY REPORTS

In compliance with Articles 15 and 24 of the DSA, online platforms are required to publish annual reports on content moderation for transparency purposes.