Legal

Terms of Service & SLA

Please read these terms carefully before using our live streaming services.

Last Updated: October 13, 2025

Effective as of: October 13, 2025

Plain-Language Summary

What We Provide

Real-time live streaming only — we do not store or archive your streams.

Your Responsibilities

You own your content and must have all rights and licences where you broadcast.

SLA (Uptime)

We aim for 99% uptime each month. If we fail, you may request a credit.

Exclusions

No compensation for cyberattacks, natural disasters, ISP, or third-party failures.

Payments

30-day refund policy via email request. After 30 days, fees are non-refundable.

Privacy

Gibraltar GDPR compliant. We do not record your live streams.

01 Acceptance of Terms

By accessing or using Acelerun Technologies' services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms govern your use of all live streaming services provided by Acelerun Technologies.

02 Account Responsibilities

You must provide accurate registration information. You are responsible for all activity under your account. Keep your credentials secure and notify us immediately of any unauthorised use.

03 Acceptable Use Policy

You must not use the Service to:

  1. Broadcast defamatory, infringing, hateful, harassing, or discriminatory content.
  2. Transmit copyrighted material without proper rights.
  3. Share sexually explicit material or child sexual abuse material (CSAM).
  4. Conduct phishing, fraud, or identity theft.
  5. Interfere with Service operation or security.
  6. Transmit viruses, malware, or malicious code.
  7. Use automation or bots to spam or manipulate the Service.
  8. Promote violence, terrorism, or criminal activity.
  9. Use stolen payment methods.
  10. Resell or sublicence without written authorisation.

Violation may result in immediate suspension or termination without refund.

04 Service Availability & SLA

Acelerun is committed to providing a Service Level Agreement (SLA) of 99% uptime measured monthly.

Service MetricCommitmentCompensationExclusions
Monthly Uptime 99% availability If uptime falls below 99% due to reasons within our control, you may request a proportional service credit. Natural disasters, wars, civil unrest; Cyberattacks, DDoS; Customer's equipment or ISP; Third-party outages; Legal restrictions.
Downtime Definition Periods where the Service is completely unavailable Credits calculated as percentage of monthly subscription fee based on duration Scheduled maintenance with reasonable notice excluded
Credit Request Process Submit via team@acelerun.com within 15 days Acelerun reviews and applies service credits to next billing cycle Credit is capped at total fees for the affected month

Example

Monthly subscription: €100 · Downtime: 6 hours in a 720-hour month · Credit: 0.83% of €100 ≈ €0.83 applied to next billing cycle

05 Content Ownership and Responsibility

You retain all rights to your broadcast content. You grant Acelerun a limited, non-exclusive licence for live transmission. Acelerun does not store or record content.

You are solely responsible for ensuring all content is lawful, obtaining necessary rights and licences, and complying with all local laws where the content is broadcast.

06 Payment and Subscriptions

Subscriptions may require payment. 30-Day Refund Policy: You may request a full refund within the first 30 days of subscription by emailing hello@acelerun.com. After 30 days, fees are non-refundable, except for SLA credits or where legally required. Access may be suspended for non-payment or fraudulent activity.

Refund Request Process

  1. Send refund request to hello@acelerun.com within 30 days of initial subscription.
  2. Include your account email and subscription details in the request.
  3. Refunds will be processed using the original payment method.
  4. Allow 5–10 business days for refund processing.

07 Termination and Suspension

We may suspend or terminate your account if you violate these Terms or the law, use the Service fraudulently, or endanger platform stability or reputation. Termination ends access immediately. You may cancel your account at any time.

08 Privacy and Data Protection

Acelerun complies with the Gibraltar GDPR. We collect only data necessary to provide and secure the Service, manage accounts and billing, and comply with legal obligations. We do not record or monitor live streams except when legally required. See our Privacy Policy for full details.

09 Limitation of Liability

Acelerun is not liable for indirect, incidental, or consequential damages, including loss of profits, data, or reputation. Total liability is limited to fees paid in the 12 months prior to the claim.

10 Governing Law

These Terms are governed by the laws of Gibraltar. Any disputes shall be subject to the exclusive jurisdiction of Gibraltar courts.

11 Contact

For any questions regarding these Terms, please contact us at hello@acelerun.com.