Acelerun - Low Latency Video & Audio Streaming Infrastructure

Last Updated: October 13, 2025

Effective as of: October 13, 2025

Plain-Language Summary

Welcome to Acelerun Technologies! Here's what you need to know in simple terms:

•What we provide: Real-time live streaming only; we do not store or archive your streams.
•Your responsibilities: You own your content and must have all rights, licenses, and comply with laws in the country where you broadcast.
•SLA (Service Uptime): We aim for 99% uptime each month. If we fail (for reasons within our control), you may request a credit.
•Exclusions: No compensation for downtime caused by cyberattacks, natural disasters, wars, ISP issues, or third-party service failures.
•Payments: 30-day refund policy available via email request; after 30 days, fees are generally non-refundable.
•Privacy: We comply with Gibraltar GDPR; we do not record or monitor your live streams except as legally required.
•Termination: Breach our rules or violate laws, and we may suspend or terminate your account without refund.

1. Scope and Nature of the Service

•Acelerun provides a real-time live streaming platform ("Live Streams") for lawful communication, events, and creative content.
•Live streams are real-time only; no storage or recording occurs.
•Users are fully responsible for their content and interactions.

2. Eligibility and Account Registration

To use the Service, you must:

✓Be 18+ or legally capable of a binding contract.
✓Provide accurate, current information.
✓Keep account credentials secure.

You are responsible for all activity under your account.

3. Acceptable Use Policy

You must not use the Service to:

1.Broadcast defamatory, infringing, hateful, harassing, or discriminatory content.
2.Transmit copyrighted material without proper rights.
3.Share sexually explicit material or child sexual abuse material (CSAM).
4.Conduct phishing, fraud, or identity theft.
5.Interfere with Service operation or security.
6.Transmit viruses, malware, or malicious code.
7.Use automation or bots to spam or manipulate the Service.
8.Promote violence, terrorism, or criminal activity.
9.Use stolen payment methods.
10.Resell or sublicense without written authorization.

Violation may result in immediate suspension or termination without refund.

4. Service Availability & SLA

Acelerun is committed to providing a Service Level Agreement (SLA) of 99% uptime measured monthly.

SLA Table

Service Metric	Commitment	Compensation	Exclusions
Monthly Uptime	99% availability	If uptime falls below 99% due to reasons within our control, you may request a proportional service credit.	• Natural disasters, wars, civil unrest • Cyberattacks, DDoS, or malicious activity • Customer's equipment, network, or ISP issues • Third-party outages (CDNs, cloud providers) • Legal or regulatory restrictions
Downtime Definition	Periods where the Service is completely unavailable	Credits calculated as a percentage of monthly subscription fee based on downtime duration	Scheduled maintenance or updates with reasonable notice are excluded
Credit Request Process	Submit request via `support@acelerun.com` within 15 days	Acelerun will review and apply service credits to next billing cycle	Credit is capped at total fees paid for the affected month
Exceptions	Situations outside Acelerun's control	SLA does not limit other rights or remedies under Gibraltar law	Force majeure, ISP failures, cyberattacks, or customer-caused downtime

Example:

• Monthly subscription: €100
• Downtime: 6 hours in a 720-hour month
• Credit: 0.83% of €100 ≈ €0.83 applied to next billing cycle

Note: Scheduled maintenance or upgrades with reasonable prior notice do not count as downtime.

5. Content Ownership and Responsibility

•You retain all rights to your broadcast content.
•You grant Acelerun a limited, non-exclusive license for live transmission.
•Acelerun does not store or record content.
•You are solely responsible for:

–Ensuring all content is lawful;
–Obtaining necessary rights, licenses, or permissions;
–Complying with all local laws where the content is broadcast, including copyright and intellectual property regulations.

6. Payment and Subscriptions

•Subscriptions may require payment.
•30-Day Refund Policy: You may request a full refund of your funds within the first 30 days of subscription by emailing us at support@acelerun.com.
•After 30 days, fees are non-refundable, except for SLA credits or where legally required.
•Access may be suspended for non-payment or fraudulent activity.
•All payments are processed securely via authorized providers.

Refund Request Process:

• Send refund request to support@acelerun.com within 30 days of initial subscription
• Include your account email and subscription details in the request
• Refunds will be processed using the original payment method
• Allow 5-10 business days for refund processing

7. Termination and Suspension

We may suspend or terminate your account if you:

•Violate these Terms or the law;
•Use the Service fraudulently; or
•Endanger platform stability or reputation.

Termination ends access immediately. You may cancel your account at any time.

8. Privacy and Data Protection

•Acelerun complies with the Gibraltar GDPR.
•We collect only data necessary to:

–Provide and secure the Service
–Manage accounts and billing
–Comply with legal obligations

•We do not record or monitor live streams except when legally required.

9. Limitation of Liability

•Acelerun is not liable for indirect, incidental, or consequential damages, including loss of profits, data, or reputation.
•Total liability is limited to fees paid in the 12 months prior to the claim.
•SLA credit is the exclusive financial remedy for downtime.
•Nothing limits liability for death, personal injury, or fraud.

10. Modifications to These Terms

•Terms may be updated to reflect legal, technical, or operational changes.
•Material changes will be published on our website and notified by email.
•Continued use after changes constitutes acceptance.

11. Governing Law and Jurisdiction

•Governed by Gibraltar law.
•Exclusive jurisdiction: Courts of Gibraltar.

12. Contact Information

Acelerun Technologies

support@acelerun.com

www.acelerun.com

13. Ethical and Legal Compliance

•Acelerun is privacy-by-design.
•We provide secure, encrypted live streaming.
•Cooperation with authorities occurs only when legally required.

Terms of Service & SLA